Fresh Chile
- This is a perishable product. Please opt for ShipAid at checkout for guaranteed quality on delivery
- If you have a quality issue with your shipment, you must take pictures and file a claim within 24 hours of delivery to use your ShipAid benefit
- Overnight shipping is recommended for Fresh Chile orders
- Fresh Chile is shipped in a vented produce case to allow airflow while in transit
- Fresh Chile is Shipped Wednesdays or Thursdays during the season
- If weather impacts our shipping schedule, we will notify you via email
- Please call or email us if you need your order to ship on a specific week
- All Fresh Chile orders are shipped via UPS
Frozen Items
- These are perishable products. Please opt for ShipAid at checkout for guaranteed quality on delivery
- If you have a quality issue with your shipment, you must take pictures and file a claim within 24 hours of delivery to use your Shipaid benefit
- Overnight shipping recommended especially during the warmer months.
- Orders are shipped on Tuesdays and Wednesdays. Economy shipping only ships on Tuesdays.
- Please call or email us if you need your order to arrive by a certain date so that we can prioritize it
- Frozen Items ship in a 100% recyclable insulated container on dry ice
- All frozen items ship via UPS from our two partner distribution centers in NJ and CA. We use these DC's so that we can offer ground shipping throughout the US
Dry Goods
- Non-perishable products ship daily.
- Please allow 1-2 business days to process your order.
- Please call or email us if your order for sauces, salsas, nuts, seasonings, posole products, and dried chile needs to arrive by a certain date.
Ristras & Wreaths
- Our Ristras & Wreaths are handmade to order and shipped Tuesday and Thursday each week.
- They are shipped in 100% recyclable packaging via FedEx.
- We cannot ship to PO Boxes.
- We do not guarantee a rapid turnaround time on ristras and wreaths, so please call or email us if you need expedited shipping.
Hatch Chile Swag
- All Hatch Chile Swag is custom made to order.
- Please allow 5-10 business days for your order to be made.
- Shipping is a flat rate of $2.99 and orders are shipped via USPS or FedEx.
- We do not guarantee a rapid turnaround time on swag, so please call or email us if you need expedited shipping.
Fine Print
We offer $6.99 economy shipping on frozen products to the lower 48 states. Orders for perishables placed after certain cut-off days and times will not be shipped till the following week. This is because if we ship late in the week to some locations, your order will sit somewhere over the weekend and spoil. No-one wants that!
When an order is placed, the shipping speed is counted from the day the item ships, not the day that the order was placed.
To guarantee delivery we must have the complete and correct address. We are NOT able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of many of our products. Once a shipping label has been printed for an order, we cannot change the shipping address. This includes shipping labels that are printed outside of business hours (9am MST - 5pm MST).
We offer ground shipping on many of our products. Ground orders are typically delivered 1-10 days from the time they leave one of our facilities.
The Hatch Chile Store cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft. We are not able to change the address or cancel an order once a shipping label has been printed. Please ensure your recipient will be in town the week we are shipping your order to them.
It is possible to request a delivery week by calling in your order. We do our best to honor special requests made during checkout, but do not guarantee that requested delivery dates or other special requests can be carried out. If you have a special request for your order please, please, please call us and ask. We’ll do our best to do what we can for you!
When the shipping label is created you will receive an email with your tracking number and the date that your order is scheduled to ship. You will also receive an email once your package has been delivered. Note that USPS can deliver your package to your mailbox as well as your physical address
Our carriers (USPS/UPS) are authorized to leave all packages at the destination without signature. This ensures that your items will not spoil due to multiple delivery attempts. We are not responsible for boxes which are delivered when the recipient is out of town or unaware that a box must be opened and placed in the fridge or freezer.
We do accept returns for our ristras and wreaths. The customer will be responsible for the return shipping costs. Please contact us to set up a return. We do not allow returns for any other products.